SHIPPING & RETURNS
- Purchases over $75 USD shipping in the domestic U.S. are eligible for free standard ground shipping.
- Standard ground shipping takes 3-5 business days once the order is processed.
- Expedited shipping options are available for an additional fee.
- Custom orders can require up to 21 business days to ship and deliver (unless expedited service purchased).
As manufacturers, we at Loom & Table take pride in the quality of our products and aspire to provide the best service possible. If you are dissatisfied with your purchase, we accept returns and offer refunds if:
- The purchase was made within the last 30 days.
- The original receipt and proof of purchase can be provided.
- The items are in their original condition and have not been soiled, stained, washed, and/or damaged in any manner.
- The items are not final sale (gift cards or marked final sale), custom orders, and/or subject to any other return restrictions.
- For Custom Orders if the size received is not within 2% or 1.5 inches of the size ordered.
To begin the return process, simply email us at firstname.lastname@example.org with your order number and return request.
Please note that custom size orders are final sale and cannot be returned. Fees for additional services such as expedited shipping options are not eligible for refund.
For our full return and refund policy, please refer to our Terms & Conditions page.